Refund policy

Return and Refund Policy
Thank you for supporting my artwork. Because my shop offers both unique original paintings and custom print-on-demand items, our return rules vary depending on the type of product you purchase. Please review the specific policies below.

1. Original Paintings

Change of Mind Returns
We want you to love your new investment. If you are not completely satisfied with an original painting, you may return it within 14 days of delivery.
  • Condition: The painting must be returned in its original, undamaged condition.
  • Return Shipping: The buyer is responsible for all return shipping costs. This includes secure packaging, tracking, and full shipping insurance.
  • Refunds: Once we receive and inspect the painting, we will issue a full refund to your original payment method, minus the original shipping costs.

Damaged in Transit
Original paintings are unique and cannot be replaced. If your painting arrives damaged, you must contact us at artbyanastasiia1@gmail.com within 48 hours of delivery.
Please provide:
  • Your order number.
  • Clear photos of the damaged packaging before opening.
  • Clear photos of the damage to the painting.
We will process an insurance claim with the carrier and issue you a full refund. Do not discard the packaging, as the shipping carrier may require an inspection.


2. Fine Art Prints (Print-on-Demand)

Damaged or Defective Prints
All prints are custom-made to order through our printing partner. In the rare event that your print arrives damaged, defective, or misprinted, please contact us at artbyanastasiia1@gmail.com within 14 days of receiving your order.
Please include:
  • Your order number.
  • Clear photographic evidence of the print damage or defect.
Once the damage is verified, we will arrange for a replacement to be printed and shipped at no additional cost to you. Please do not mail the damaged print back to us or to the printer.

Returns and Exchanges (Change of Mind)
Because our fine art prints are custom-made to order, we cannot accept returns, exchanges, or offer refunds for buyer's remorse or change of mind. Please double-check your chosen size and artwork selection before completing your purchase.


3. General Shipping & Delivery Policies

Incorrect Shipping Address
Please verify your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, a reshipment fee will apply to mail the package out a second time.

Lost or Delayed Packages
While we are not responsible for standard postal delays or items held in customs, we will gladly help track your package. If an item is officially deemed lost in transit by the carrier, we will issue a replacement for prints or a full refund for original paintings.

International Customs and Duties
For international orders, any local customs duties, taxes, or import fees are the sole responsibility of the buyer. We cannot issue refunds for items rejected by the buyer due to customs fees.